Frequently Asked Questions

1.  How early do I need to arrive at the airport before my flight?
2.  What kind of documentation do I need?
3.  What are my limits or restrictions on luggage?
4.  Will I be provided with a Contract for Carriage?
5.  I don’t have a passport. How do I get one?
6.  Can I book a plane exclusively for my companions and myself?
7.  Do I need to turn my laptop and cell phone off during take-off like on a commercial flight?
8.  What cities/airports do you fly into?
9.  What do air charter services cost?
10. Do I need to get to the airport early and can I depart any time I want?
11. What is the weight/luggage limit per person on a chartered plane?
12. Can I bring pet/pets? Is there a charge?
13. Can you make Car/Hotel/Catering Arrangements?
14. Can you offer any recommendations for visiting New Smyrna Beach?

1. How early do I need to arrive at the airport before my flight?
All passengers are required to check in 60 minutes prior to scheduled departure time. International flights will close 30 minutes prior to departure. Domestic flights close 15 minutes prior to departure. Passengers who arrive after a flight has closed may be denied boarding.
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2. What kind of documentation do I need?
A valid passport is required for travel and is the only acceptable form of identification. Non U.S. Citizens, with the exception of Canada, will also be required to have a visa. Birth certificates, social security cards, voter registration cards, or any similar type of identification will not be accepted.
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3. What are my limits or restrictions on luggage?
Each passenger, excluding infants, is allotted up to 40 pounds of luggage; any additional baggage will be charged $1.50 per pound. Excess baggage is subject to weight and space availability, at the Captain’s discretion. We suggest that you pack your items in the soft style carry-on type bags or duffle bags. All coolers should be limited to 28 quart capacity. Please see our Contract for Carriage for complete details.
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4. Will I be provided with a Contract for Carriage?
Yes, please print, sign, and present our Contract for Carriage at check-in.
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5. I don’t have a passport. How do I get one?
Your local post office will be able to provide you with an application, or point you to the closest post office which has them. More information about first time passport applicants can be obtained here:  http://travel.state.gov/content/passports/english/passports/new.html  If you just need to renew an existing passport, please visit: http://travel.state.gov/content/passports/english/passports/renew.html

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6. Can I book a plane exclusively for my companions and myself?
Yes. Because our aircraft seat 6 passengers, small groups often book the entire plane for flights.  You can also book charter flights to other destinations by visiting our Aircraft Charter Page.
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7. Do I need to turn my laptop and cell phone off during take-off like on a commercial flight?
Yes. The Captain will advise when you can use your electronic devices once in flight.
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8. What cities/airports do you fly into?
We routinely fly throughout the Eastern part of the United States and to the Bahamas, but we also fly throughout the continental United States. Our clients often prefer to avoid the congestion and inconvenience of large airports and instead choose smaller airports closer to their destination. What city and airport you fly to is entirely up to you!
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9. What do air charter services cost?
Pricing is based on several circumstances:  1) Type of aircraft (Each type of aircraft is charged differently).  2) Location of drop off and pick up (there is a repositioning fee for flights not originating out of our base, New Smyrna Beach, FL).  3) Same day round trip, which includes up to 4 hours on the ground.  4) Unrestricted Round Trip, allowing a return on a subsequent day and 5) Expenses for landing/facility fees, pilot per diem/lodging and various taxes. It takes only 5 minutes to give you a custom quote for your trip.  Contact us for a fast reply and price quote!
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10. Do I need to get to the airport early and can I depart any time I want?
The great thing about chartering an aircraft is we are on your time. Once a departure and return time is agreed upon, you can show up just long enough to get your bags loaded and you are on your way!
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11. What is the weight/luggage limit per person on a chartered plane?
That depends on the type of aircraft, number of passengers and amount of luggage. Fewer passengers, more room for bags. Baggage is most easily accommodated if it is in several soft sided bags. Surf/Snow boards or golf clubs can normally be accommodated. All luggage is subject to the captain’s discretion.
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12. Can I bring pet/pets? Is there a charge?
Airgate Aviation is pet friendly and we don’t charge for our four legged friends. We do ask if you are bringing your cat/cats please have them in a carrier. Dogs are limited to less than 100 pounds and should be well behaved. All pets travel in the cabin. When flying to a foreign country, passengers are normally required to provide official documents concerning pet shots and proof of good health. For more information, please visit out AirGate’s Pet Friendly page.
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13. Can you make Car/Hotel/Catering Arrangements?
Absolutely! We can do it all! Just let us know what your requirements are and consider it done!
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14. Can you offer any recommendations for visiting New Smyrna Beach?
New Smyrna Beach is a great place to visit! Check out our Visiting New Smyrna Beach page for information about the area.
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